At Diego Collection, customer satisfaction is our top priority.If there is any issue with your order, we are here to help.

1. Refund Eligibility

Refunds are provided only under the following conditions:

✔ Damaged or Defective Product

If the product you received is damaged, broken, or defective, you must notify us within 24–48 hours of delivery along with an unboxing video and clear photos.

✔ Wrong Item Delivered

If you receive a product different from what you ordered, we will replace or refund it.

❌ Refund Not Applicable For

We do not offer refunds for:

Change of mind
Wrong product ordered by customer
Size/colour preferences
Products damaged after use
Products without unboxing video
Discounted / Sale items

2. Refund Process

To request a refund:

Contact us at
📧 diegoenterprises0@gmail.com
📞 +91 8699 881 768
Provide the following:
- Order ID
- Photos of product
- Unboxing video
- Reason for refund request
Our team will verify the issue within 24–48 hours.
Once approved, refund will be initiated to your original payment method.

3. Refund Timeline

Refund processing time depends on your payment method:

UPI / Wallet: 2–5 working days
Bank Transfer / Netbanking: 3–7 working days
Credit / Debit Cards: 5–10 working days

4. Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns for:

Earrings
Used or worn products
Opened packaging
Custom-made items

5. Order Cancellation

Order can be cancelled only before it is shipped.
Once shipped, cancellation is not possible.

6. Contact Us

For refund or support, you can contact us anytime:

📧 diegoenterprises0@gmail.com
📞 +91 8699 881 768
🏪 Sector 13, Manimajra, Chandigarh 160101

Website: https://diegocollection.com