All written professionally for eCommerce / Jewellery / Fashion, matching your business Diego Collection (Diego Enterprises).
Here they are:
🟦 1. Refund Policy — Diego Collection
At Diego Collection, we work hard to provide high-quality products and a smooth shopping experience.
This Refund Policy explains when and how refunds are issued.
Refund Eligibility
Refunds are offered only under the following situations:
✔️ Item Received Damaged / Defective
If the product arrives damaged, broken, or defective, you must inform us within 24–48 hours of delivery with unboxing video and photos.
✔️ Wrong Product Delivered
If you receive the wrong item, we will replace or refund it.
❌ No Refund For
- Change of mind
- Wrong product ordered by customer
- Size/colour preferences (unless incorrect item sent)
- Products damaged after delivery
- Sale/discount items (non-refundable)
Refund Process
- Contact us at +91 8699 881 768 or email diegoenterprises0@gmail.com
- Provide order number + photos/video
- Our team will verify the issue
- Refund will be processed to the original payment method
Refund Timelines
- UPI/Wallet: 2–5 working days
- Bank/Netbanking: 3–7 working days
- Credit/Debit card: 5–10 working days
Non-Returnable Items
Due to hygiene and safety reasons, we do not accept returns for:
- Used products
- Opened packaging
- Earrings & intimate wear
- Custom-made items
🟦 2. Return / Replacement Policy
Last Updated: {{Today’s Date}}
We offer a return or replacement only for:
- Damaged items
- Wrong product delivered
- Manufacturing defects
You must notify us within 48 hours of delivery with clear photos/video.
Conditions for Return/Replacement
- Product must be unused
- All tags/packaging must be intact
- Unboxing video required
- Return approval is mandatory
If approved, our team will arrange pickup or request you to ship to our warehouse.
🟦 3. Terms & Conditions — Diego Collection
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These Terms govern your use of diegocollection.com and purchases from Diego Enterprises.
1. Use of Website
By accessing our site, you agree to follow our policies, terms, and guidelines.
2. Product Information
We try to provide accurate details, but:
- Colours may vary slightly due to screen settings
- Prices can change without notice
- Stock availability may change
3. Orders & Payment
We accept payments through:
- UPI / Wallet
- Credit/Debit cards
- Net Banking
- COD (If available)
We reserve the right to cancel orders due to:
- Payment failure
- Incorrect information
- Suspected fraud
4. Shipping & Delivery
Delivery usually takes 2–7 working days depending on location.
Shipping delays caused by courier partners are not under our control.
5. Returns & Refunds
All returns/refunds must follow our official Refund & Return Policy.
6. Limitation of Liability
We are not responsible for:
- Delays due to courier
- Misuse of products
- Unauthorized transactions on your device
7. Intellectual Property
All images, content, and branding belong to Diego Enterprises.
You may not copy, distribute, or use them without permission.
8. Contact Information
For support:
📞 +91 8699 881 768
📧 diegoenterprises0@gmail.com
🏪 Sector 13, Manimajra, Chandigarh 160101